Privacy Policy

1. Introduction

ShinePrime Professional Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website shineprime.world, use our services, or interact with us in any way.

We operate as a professional cleaning service company headquartered at SM CDO Downtown Premier, Cagayan de Oro City, Philippines. This policy applies to all information collected through our website, phone calls, email communications, and in-person interactions.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request cleaning services through our website or phone
• Schedule appointments or consultations
• Create an account on our platform
• Subscribe to our newsletters or promotional materials
• Participate in surveys, contests, or promotional activities
• Communicate with us via email, phone, or other channels

This information may include:

• Name, address, and contact information (phone number, email address)
• Property details (address, size, special instructions)
• Payment information (processed securely through third-party payment processors)
• Service preferences and history
• Feedback and communications history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited on our website and time spent on pages
• Referring website addresses
• Device identifiers and technical information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our cleaning services
• Processing transactions and sending related information
• Scheduling and managing service appointments
• Responding to your inquiries and providing customer support
• Sending service updates, promotional materials, and important notices
• Personalizing your experience on our website
• Complying with legal obligations and enforcing our terms of service
• Detecting, preventing, and addressing fraud, abuse, or security issues
• Analyzing usage patterns to enhance our website and services
• Training our staff and improving service quality

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These providers have access to personal information only to perform specific tasks on our behalf and are obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe such action is necessary to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4.4 Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data storage with reputable cloud service providers
• Regular backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information under certain circumstances.
• Restriction: You may request restriction of processing of your personal information.
• Portability: You may request a copy of your data in a structured, machine-readable format.
• Objection: You may object to processing of your personal information for certain purposes.
• Withdrawal of Consent: If we rely on consent for processing, you may withdraw consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

You may also opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small files stored on your device that help us provide and improve our services.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly and cannot be switched off in our systems.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how visitors move around our website, helping us improve the way our website works.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make our website more relevant to your interests.

7.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. The methods for doing so vary from browser to browser, and from version to version.

Please note that if you choose to block all cookies, you may not be able to access all or parts of our site or some functionality may be limited.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by ShinePrime Professional Cleaning. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us using the information provided below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. By using our services and providing your information, you consent to such transfers.

When we transfer personal data internationally, we implement appropriate safeguards to ensure an adequate level of protection as required by applicable data protection laws.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed for these purposes.

The retention period may vary depending on the type of information and the purpose for which it was collected. We regularly review the data we hold and securely delete data that is no longer necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information: