Our Story
From humble beginnings in Cagayan de Oro to becoming the city's most trusted professional cleaning service, discover the journey that shaped ShinePrime into the premium cleaning company we are today.
2015 - The Beginning
ShinePrime was founded in the heart of Cagayan de Oro by Maria Santos, a local entrepreneur with a vision to transform the city's approach to professional cleaning. Starting with just one truck and a small team of dedicated professionals, we began serving residential clients in the downtown area with uncompromising quality and attention to detail.
2017 - First Commercial Contract
Our reputation for excellence led to our first major commercial contract with a shopping mall in Cagayan de Oro. This milestone proved our ability to handle large-scale cleaning operations while maintaining the personal touch that defined our residential services. The success of this project opened doors to office buildings, retail spaces, and institutional clients throughout the region.
2019 - Expansion & Technology
Recognizing the growing demand for eco-friendly cleaning solutions, we invested in advanced eco-safe cleaning technologies and training. We expanded our fleet to include specialized equipment for different types of cleaning services and implemented a state-of-the-art customer service system to better serve our clients throughout Cagayan de Oro and surrounding areas.
2021 - Certification & Recognition
ShinePrime achieved industry certification and was recognized as the leading professional cleaning service in Northern Mindanao. We trained over 50 cleaning professionals and established partnerships with major hotels, hospitals, and educational institutions. Our commitment to local employment and community development earned us several business excellence awards.
2024 - Today & Beyond
Today, ShinePrime proudly serves hundreds of satisfied clients across Cagayan de Oro with a team of 75+ dedicated professionals. We continue to innovate with the latest cleaning technologies while maintaining our commitment to eco-friendly practices and exceptional customer service. Our mission remains unchanged: to create cleaner, healthier environments for homes and businesses throughout the region.
Meet Our Professional Team
Our success is built on the expertise, dedication, and local knowledge of our exceptional team members. Each professional brings years of experience and a commitment to excellence that defines the ShinePrime difference.
Maria Santos
Founder & CEO
With over 15 years in the cleaning industry, Maria founded ShinePrime with a vision to provide world-class cleaning services to her community. Her leadership has grown the company from a small local operation to the region's most trusted cleaning service.
James Rodriguez
Operations Manager
James oversees our day-to-day operations and ensures every job meets our high standards. His 12 years of experience in facility management and commitment to efficiency has streamlined our processes and improved customer satisfaction.
Sarah Kim
Training Director
Sarah develops and delivers our comprehensive training programs, ensuring every team member is skilled in the latest cleaning techniques and safety protocols. Her expertise in eco-friendly cleaning methods drives our sustainable practices.
Roberto Miguel
Senior Supervisor
Roberto leads our commercial cleaning teams with over 10 years of experience. His attention to detail and ability to manage large projects while maintaining quality has made him an invaluable leader in our organization.
Lisa Torres
Customer Relations Manager
Lisa ensures every client receives exceptional service from initial contact through project completion. Her background in hospitality management and commitment to customer satisfaction has built lasting relationships with our clients.
David Chen
Quality Assurance Specialist
David conducts regular quality inspections and develops our quality control protocols. His engineering background and systematic approach ensures every ShinePrime service meets the highest standards of cleanliness and professionalism.
Our Team Values
Teamwork
We collaborate to deliver exceptional results for every client
Excellence
We maintain the highest standards in every service we provide
Care
We genuinely care about creating clean, healthy environments
Why Choose ShinePrime
When you choose ShinePrime, you're not just getting a cleaning service – you're partnering with Cagayan de Oro's most trusted cleaning professionals who are committed to exceeding your expectations every time.
| Feature | ShinePrime | Other Services |
|---|---|---|
| Licensed & Insured |
Fully licensed with comprehensive insurance coverage |
Limited or no insurance coverage |
| Satisfaction Guarantee |
100% satisfaction guarantee with free re-cleaning |
Limited or no satisfaction policy |
| Eco-Friendly Commitment |
Green cleaning products and sustainable practices |
Chemical-based products only |
| Local Knowledge |
Born and raised in Cagayan de Oro, we know the area |
Limited local expertise |
| Professional Training |
Comprehensive ongoing training programs |
Minimal or no formal training |
| Equipment & Technology |
State-of-the-art equipment and proven techniques |
Basic equipment and outdated methods |
Licensed & Fully Insured
ShinePrime is a fully licensed cleaning company in the Philippines with comprehensive liability insurance. Your property and belongings are protected during every service. We maintain all required business licenses and undergo regular compliance audits to ensure we meet all local and national regulations.
- Philippine Business License compliant
- Comprehensive liability insurance coverage
- Employee bonding and background checks
- Regular compliance monitoring
100% Satisfaction Guarantee
We're so confident in our service quality that we offer an unconditional satisfaction guarantee. If you're not completely satisfied with our cleaning, we'll return within 24 hours to make it right – at no additional charge. Your happiness is our priority.
- Free re-cleaning within 24 hours
- No questions asked satisfaction policy
- Direct supervisor contact for concerns
- Follow-up quality check calls
Eco-Friendly Commitment
We're committed to protecting both your health and the environment. ShinePrime uses eco-friendly, biodegradable cleaning products that are safe for your family, pets, and the planet. Our green cleaning solutions are just as effective as traditional chemicals without the harmful side effects.
- Biodegradable and non-toxic cleaning products
- HEPA filtration for better air quality
- Reduced plastic waste initiatives
- Environmentally responsible disposal methods
Deep Local Knowledge
As a Cagayan de Oro-based company, we understand the unique cleaning challenges of our tropical climate and local environment. We know how humidity, seasonal changes, and local factors affect different surfaces and materials, allowing us to provide tailored cleaning solutions.
- Understanding of tropical climate cleaning needs
- Knowledge of local building materials and surfaces
- Awareness of seasonal maintenance requirements
- Established relationships with local suppliers
Experience the ShinePrime Difference
Join hundreds of satisfied customers who trust ShinePrime for their cleaning needs
Our Mission & Values
At ShinePrime, our mission extends beyond cleaning – we're dedicated to creating healthier, more comfortable environments while building lasting relationships with our community.
Our Mission
To provide exceptional cleaning services that enhance the quality of life for our clients while contributing to a cleaner, healthier community in Cagayan de Oro and beyond.
Our Vision
To be the leading professional cleaning service in Northern Mindanao, recognized for our innovation, sustainability, and unwavering commitment to customer satisfaction.
Our Core Values
- • Integrity: Honest, transparent communication in all interactions
- • Excellence: Exceeding expectations in every service we provide
- • Respect: Valuing our clients, team members, and community
- • Responsibility: Environmentally conscious and socially responsible practices
- • Innovation: Continuously improving our methods and technologies
Our Commitment to Excellence
Excellence isn't just a goal at ShinePrime – it's our standard. Every team member, every process, and every interaction is designed to deliver outstanding results that exceed your expectations.
Certified Professionals
All our team members undergo rigorous certification programs and continuous training to stay current with industry best practices and safety standards.
Reliable Service
We respect your time and schedule. Our services are punctual, efficient, and completed within the agreed timeframe without compromising quality.
24/7 Support
Our customer service team is available to assist you with any questions or concerns, ensuring you always have support when you need it.
Our Service Standards
Before Service
- Pre-service consultation and assessment
- Clear communication of services and timeline
- Protection of valuable items and furniture
- Preparation of eco-friendly cleaning solutions
During Service
- Systematic cleaning following proven processes
- Professional equipment and eco-safe products
- Attention to detail in every area
- Respectful and professional conduct
After Service
- Quality inspection by supervisor
- Feedback collection and follow-up
- Scheduling recommendations for future services
Ongoing Support
- Regular check-ins with long-term clients
- Flexible scheduling and service adjustments
- Emergency cleaning services available
- Continuous improvement based on feedback
Community Commitment
As a locally-owned business, ShinePrime is deeply committed to giving back to our community. We believe in supporting Cagayan de Oro through various initiatives that make our city a better place for everyone.
Community Service
We regularly volunteer our services to local schools, community centers, and non-profit organizations, helping to maintain clean and healthy environments for those who need it most.
Local Employment
ShinePrime is proud to provide employment opportunities to local residents, contributing to the economic growth of Cagayan de Oro and supporting Filipino families in our community.
Environmental Responsibility
We actively participate in local environmental initiatives and promote sustainable cleaning practices that protect our beautiful city and contribute to a healthier environment for future generations.
Skills Development
We offer training programs and apprenticeship opportunities for young people in Cagayan de Oro, helping them develop valuable skills and build successful careers in the cleaning industry.
Visit Our Headquarters
Located in the heart of Cagayan de Oro, our headquarters is where it all began. We invite you to visit us and experience the ShinePrime difference firsthand.
Contact Information
Address
SM CDO Downtown Premier
Cagayan de Oro City, Philippines
Phone
+63 88 856 9090Business Hours
Monday - Saturday: 8:00 AM - 6:00 PM
Sunday: 9:00 AM - 4:00 PM
* Emergency services available 24/7
Why Visit Us?
Personal Consultation
Meet with our team to discuss your specific cleaning needs and receive a customized service plan.
See Our Operations
Tour our facility to see our professional equipment, eco-friendly products, and quality standards in action.
Meet Our Team
Get to know the dedicated professionals who will be caring for your home or business.
Special Offers
Receive exclusive in-person consultation discounts and package deals available only to visitors.
Ready to Experience ShinePrime?
Visit our headquarters today and discover why Cagayan de Oro's most discerning clients choose ShinePrime for all their cleaning needs.